Terms of purchase
1. Who the seller is
The seller is Inna Yuriivna Nechai, registered as a private entrepreneur (FOP) in Ukraine, registration number 3177615346, address: Odesa, vul. Generala Bocharova, email for enquiries: hello@innanechai.com.
This document is a public offer: a proposal to enter into a contract for the sale of digital materials and the provision of services on the terms set out below. The offer is addressed to any person with legal capacity.
2. What is sold
Four different things are sold through this site. Their terms are not the same, so they are named separately throughout this document:
| In this contract | What it is | What the buyer receives |
|---|---|---|
| Material | A digital PDF file: guides, handbooks, collections of ideas and hooks | A download link by email immediately after payment |
| Access | Entry to a private group with a webinar recording and extra materials | A personal one-time invite link immediately after payment |
| Service | The seller's work on the buyer's account or project: an audit, mentoring, group setup, chatbot setup | The work within the deadlines in section 6. It starts with the buyer's message |
| Advertising | Placement of information about the buyer on the seller's Instagram account | A publication in the agreed format on the agreed date |
| Custom work | Building websites and online stores, visibility in search and in AI answers, website maintenance, running ad campaigns | The scope, price and deadlines agreed in writing before the work starts |
Custom work is neither sold nor paid for through this site. The prices on those pages are a «from» guide, not an offer to enter into a contract: the final figure depends on the scope. The button leads to the seller on Telegram, where the scope, the price, the deadlines and the payment terms are agreed before any payment; a separate contract is concluded for such work, and sections 3–8 of this offer do not apply to it.
The list, the contents and the price are shown on the site: materials and access on the home page, services in the Services section, advertising in the Advertising section.
The material «50 reels ideas for your niche» is sold in niche variants. The buyer selects one niche before payment and receives the file for that niche. The chosen niche is stated in the email and in the payment documents. It cannot be exchanged for another niche after payment.
Materials and access are informational: they are not a consultation, not training with feedback and not individual support. Services and advertising, by contrast, are the seller's work; what they include and within what deadlines is set out in sections 6 and 7.
3. How to place an order
- Choose what you need on the site and click «Buy».
- Enter your name and a working email address — the file, the access link or the payment confirmation will be sent there. The seller is not responsible for a typo in the address, but on request will resend everything to the correct one.
- Confirm that you agree to these terms.
- Pay for the order on the payment provider's secure page.
For a service and for advertising there is a fifth step: after payment the buyer messages the seller on Telegram and gives the order number. Without that message the work does not begin — the seller has no way of knowing who paid and what is needed. The button with the link appears on the page immediately after payment and is repeated in the email.
4. Payment
Payment is made by bank card through the payment provider Monobank. The payment takes place on the bank's side; your card details are never passed to the seller and are not stored by the seller.
Prices are shown on the site and include all applicable taxes. The currency of settlement is the euro (EUR). Your bank may additionally charge a currency conversion fee — those are your bank's terms and the seller has no influence over them.
The price is fixed at the moment of payment. If the price on the site changes later, the order is governed by the price at which it was paid.
The contract is considered concluded once payment is received. Until that moment you are under no obligation and may simply close the page.
5. Materials and access: how they are delivered
Immediately after payment is confirmed, an email is sent automatically to the address given: for a material, with a download link; for access, with a link to join the private group. This usually takes less than a minute.
The download link is valid for a limited time and allows a reasonable number of downloads — the current values are stated in the email itself. If the period has expired or the limit has been used up, message us: we will issue a new link free of charge.
The group invite link is personal and single-use. It is meant for one person: once it has been used, it stops working. It must not be passed to third parties — a forwarded link simply will not work, and that is not grounds for a refund.
Email didn't arrive? First check your Spam and Promotions folders. If it isn't there, write to hello@innanechai.com quoting the order number from your payment confirmation. We will send everything manually.
6. Services: deadlines and what is required from the buyer
Work begins after the buyer has messaged the seller on Telegram and given the order number. The seller replies within two working days.
Deadlines run from the moment the buyer has provided everything needed:
- Instagram profile audit. The result — a video walkthrough and a list of fixes in priority order — within five working days after the buyer has sent the link to the account and answered the seller's questions. For 14 days after the review the buyer may ask follow-up questions about it; this is included in the price.
- Mentoring, 2 months. The two months run from the date of the first call. It includes eight weekly calls, edits to materials between them and a chat for questions on working days. A call may be rescheduled with at least 24 hours' notice; a call missed through the buyer's fault without notice counts as held.
- Setting up a group with tabs. Within five working days after the buyer has provided the topic, the goals and administrator rights in their group.
- Chatbot for Instagram and Telegram. The deadline runs from the day the buyer has provided the access credentials and texts from the list the seller sends after payment: five working days for the Instagram bot, ten for the Instagram and Telegram bot, fifteen for the full bot with payment handling. The bot is delivered tested against a trial scenario; revisions are included in the price for 14 days after delivery, and for 30 days on the full plan. A bot depends on the rules of Instagram, Telegram and the messaging services: the seller is responsible for the setup and for the bot working on the day of delivery, but not for the buyer's account being blocked, for a platform changing its rules, or for a third-party service being discontinued after delivery.
- Consultation. The format and time are agreed in messages after payment. The consultation takes place within 14 days of the payment date unless the parties agree otherwise. There is no restriction on the subject of the questions, but the seller answers within her own field — Instagram, Reels, content and growth; the seller does not provide legal, medical or financial advice. The time may be rescheduled with at least 24 hours' notice; a consultation missed through the buyer's fault without notice counts as held.
If the buyer does not get in touch. A paid order waits 90 days from the date of payment — during that time the buyer may write and start the work. After 90 days the buyer is entitled to request a refund on the terms in section 8.
The result of the work is intended for the buyer personally. Reviews, call recordings and mentoring materials may not be passed to third parties, published or resold.
7. Advertising: approval and placement
The format, the date and the content are agreed in messages after payment. Unless the parties agree otherwise, the publication goes out within 30 days of the payment date.
The seller shows the text or the video to the buyer before publication. The buyer confirms it or sends edits within two working days; one round of edits is included in the price. If the buyer does not reply within that time, the material is considered approved.
Placement periods: a post stays on the profile for at least 30 days, stories and reposts for 24 hours, a collab reel stays on both accounts until the buyer deletes it from their own.
The seller may refuse placement if the buyer's product breaks the law or Instagram's rules, or contains promises the seller is not prepared to pass on to her audience. In that case the money is refunded in full within 10 working days.
The seller does not guarantee any number of views, clicks, followers or sales as a result of the placement — see section 10.
8. Refunds
Materials and access
Materials and access are delivered electronically immediately after payment. By placing an order you consent to the immediate supply of digital content and acknowledge that once the file or the link has been provided, the right of withdrawal is lost.
Money is refunded in the following cases:
- the material or access was never delivered — the email did not arrive and could not be resent;
- the file is damaged or will not open, and it could not be replaced;
- the invite link did not work and a new one could not be issued;
- the same order was paid for twice — the extra payment is refunded;
- the wrong material or the wrong niche was delivered through the seller's fault and could not be corrected.
No refund is made on the grounds that «I didn't like the material», «I already knew this» or «it didn't get me results». What each material contains is described on the site before purchase — read it, and if in doubt, ask before paying.
Services
- Before the work starts — the money is refunded in full on the buyer's request.
- After the work starts — the remaining part is refunded, less what has actually been done. For mentoring the calculation is simple: each call held counts as one eighth of the price.
- Chatbot. Before the access credentials are handed over, the money is refunded in full. After a working bot has been delivered there is no refund: the work has been done and handed over.
- The seller could not complete the work within the deadline in section 6 and did not agree a new one with the buyer — the money is refunded in full.
- The buyer did not get in touch within 90 days of payment — the buyer may request a refund; the amount paid is refunded less the costs actually incurred by the seller.
The work is considered started at the seller's first substantive reply about the order: a questionnaire sent, a call scheduled, a review delivered.
Advertising
- Before publication — the money is refunded in full.
- After publication — no refund: the service has been provided and the placement took place. Not getting the expected number of clicks or followers is not grounds for a refund.
- The seller refused to place it for the reasons in section 7 — the money is refunded in full.
How to request a refund
Send your request to hello@innanechai.com with the order number and a description of the reason. It is reviewed within 10 working days. The refund is made by the same method used for payment.
9. How you may use what you bought
The buyer receives the right to use the material personally, including in their own commercial activity: filming videos based on these ideas, applying the techniques in their own blog.
You may not:
- pass on, publish or make publicly available the file or any part of it;
- resell the material or include it in your own paid products;
- present the content as your own work;
- pass to third parties the invite link to the private group, call recordings or materials received during a service.
Exclusive rights to the materials belong to the seller. Download links and invite links are personal — do not forward them to anyone.
10. Liability
The materials contain methods and recommendations. The seller does not guarantee any particular result — growth in reach, follower count, enquiries or income. The result depends on many factors outside the seller's control: the content of your blog, your niche, how regularly you publish, the algorithms of the social networks and the changes they make.
The same applies to services and advertising. The seller is responsible for the work being done to the described scope and on time: the review carried out, the calls held, the publication released. The seller is not responsible for the commercial outcome — the number of views, clicks, followers and sales. Recommendations are advice; the decision to apply them is the buyer's own.
The seller is not responsible for actions taken by social networks in relation to your account. In any event the seller's liability is limited to the amount actually paid by the buyer for the relevant order.
11. Personal data
What data is collected, why, and how long it is kept is described in the Privacy policy. By placing an order you agree to your data being processed on the terms set out there.
12. Changes to these terms
The seller may change these terms. A purchase already made is governed by the revision in force at the moment of payment. The date of the current revision is shown at the top of this page.
13. Disputes
First — messages: write to us and we will try to resolve the matter without formalities. If no agreement is reached, the dispute is resolved in accordance with the law of Ukraine.